First of all, I know there is a learning curve, so I waited a few days and several tries to review the product. I think overall I’ve been really struggling with every aspect (from the heating (it’s hard in some parts and melted in others after the 10 second microwave and it’s a bit messy), applying, and removal). I’ve watched the videos multiple times and tried the extra powdering, triple pull, etc. and it still doesn’t work for me on hair removal. To be fair, my skin is extra soft in those areas with the removal of dead skin, which is really nice, but the hair is still there. Full disclosure: I mostly purchased for my face (brows, etc.), and I have NOT tried it on other parts of my body (arms, legs, etc.), so I’m assuming I might have a different experience with the greater amount of sugar wax.