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FAQs

We want to make sure that you have all the support you need for quick and easy hair removal success!

Email hello@sugarsugarwax.com for direct assistance

Frequently Asked Questions

Yes. Sugaring is the gentlest and most effective method of hair removal for sensitive skin and sensitive areas.

  • Works beautifully on bikini, Brazilian, underarms, and even the face.
  • Sugar wax only grips hair and dead skin, not live skin cells, making it less painful and more skin-friendly than traditional waxing.
  • Great for beginners. Start with underarms since the area is small, the hair is coarse, and you’ll quickly see results.

Sugaring is less painful than traditional waxing, but you may feel some mild discomfort when the hair is removed.

  • Sugar paste only sticks to hair and dead skin, not live skin cells.
  • Most people describe the sensation as a quick sting rather than lasting pain.
  • Discomfort decreases with regular use as hair grows back finer.

Sugaring is a gentler, more natural alternative to waxing.

  • Sugar wax is made of just sugar, lemon, and water. No resins, chemicals, strips or applicators needed.
  • It is applied against the direction of hair growth and removed in the same direction of growth, reducing breakage and ingrown hairs.
  • Sugar wax doesn’t remove a whole layer of skin, making it less irritating, and it can be reapplied to the same area more than once.

Yes. Sugaring is safe and often preferred for sensitive skin.

  • Sugar wax is 100% natural and water-soluble and hypoallergenic.
  • No synthetic fragrances, dyes, or harsh chemicals are used.
  • It’s so gentle on the skin that most people don’t experience any irritation, and redness will resolve in less than an hour.

Hair should be at least 1/8 to 1/4 inch long (about the length of a grain of rice).

  • Too short and the paste may not grip the hair.
  • Too long and it can be more uncomfortable.
  • If hair is longer than 1/2 inch, trimming is recommended.

Smooth results typically last 4 to 6 weeks.

  • Regrowth is softer and finer with regular use.
  • Results may vary depending on hair growth cycles and individual factors.
  • With consistent sugaring, you may notice less regrowth over time.

Yes, sugaring is safe during pregnancy.

  • Always check with your doctor if you have specific health concerns.
  • Pregnant women often prefer sugaring because it is more gentle than waxing.
  • Hormonal changes can make skin more sensitive, so many women choose sugar wax.

Yes. Sugaring works for all genders and all hair types.

  • Effective for chest, back, arms, and legs.
  • Gentle enough for sensitive areas.
  • Coarse hair may require a few passes, but results improve with regular use.

Exfoliate and make sure your skin is clean and dry.

  • Exfoliate gently 24 hours before treatment to remove dead skin.
  • Avoid applying lotion, oils, or deodorant on the day of sugaring.
  • Make sure hair is the right length (1/8 to 1/4 inch).

Just enjoy your smoothness. Avoid oils and lotions for 24 hours.

  • Pores can stay open for 24-48 hours after sugaring so keep your skin clean.
  • Using a water-based moisturizer like the Silk Slip will maximize your glow.
  • Avoid heavy oils and lotions that can clog your skin.
  • Using the Glow Wand once a week after sugaring will extend your glow.

Yes, but you might want to exfoliate first.

  • Sugaring helps remove dead skin that can trap hairs.
  • Regular sugaring reduces the occurrence of ingrown hairs altogether.
  • For severe or infected ingrowns, wait until the skin has healed

Sugar paste is water-soluble and cleans up easily with warm water.

  • No sticky residue like traditional wax.
  • Washes off skin, tools, and fabric with just water.
  • No harsh cleansers or oils needed.

Yes, our sugar wax is designed to be reapplied 8-10 times.

  • You can reapply the same piece of sugar wax 8-10 times or until it becomes soft and loose.
  • Do not put used sugar wax back in the jar.
  • Make sure you keep the sugar wax covered with lid in between taking out what you need.

Keep it in an airtight container at room temperature.

  • Do not refrigerate; it will become too hard.
  • If it gets too firm, gently warm the container in the microwave for 10 seconds or in a bowl of warm water for 10 minutes.
  • Store in a cool, dry place. Remember that moisture is the enemy.

Every type of hair, whether fine, coarse, short, or long. You only need about half the length of a grain of rice.

  • Works on coarse hair in bikini and underarm areas.
  • Removes fine peach fuzz on the face with ease.
  • Works on both short and long hair as long as it is at least 1/8 inch (half a grain of rice).
  • Wait 3–7 days after shaving before sugaring for best results.

A lot. Each lump can be reused 8 to 10 times, and depending on size, can remove a lot of hair.

  • One lump removes the equivalent of 8-10 wax strips worth of hair.
  • A single jar can cover full body areas, including legs, arms, bikini, underarms, and face up to 3 times.
  • Keep using the same lump until it softens and gets too loose to remove in one piece.

Easy enough for a 10-year-old, though most people need a few tries to master the flick.

  • If you are new, expect 2–3 practice runs before it feels natural.
  • Start with small areas like underarms before moving on to larger sections like legs.
  • The secret is in the quick, parallel flick (close to the skin, not upward).
  • Tutorial videos make it simple to follow step by step.

Small areas take just a few minutes, and larger areas may take longer. You only need to sugar every 4-6 weeks.

  • Upper lip, brows, or underarms: about 2–5 minutes.
  • Arms: about 10–15 minutes.
  • Full legs: can take up to an hour if you are new.
  • Time investment drops quickly once you master your technique.

You do not need them. The sugar holds together and can be reused multiple times.

  • Strips are wasteful, single-use, and unnecessary.
  • Glow Goop is designed to be handled with your hands, even if you are a beginner.
  • Each lump can be reused 8–10 times. You’ll know when it’s time for a new piece.
  • You can reach areas that strips cannot.

Sugaring is safe for all ages, though children under 12 should be supervised.

  • Sugar wax is safe and gentle enough for young people, unlike hot wax.
  • Parents should supervise children under 12.
  • Seniors with fragile skin should begin with smaller areas where the skin is taut.

Warm it slightly. Body heat usually softens it, or use the microwave for 5–10 seconds.

  • If room temperature is cool, the wax may firm up faster.
  • Let the lump sit on your skin for a few seconds to warm before spreading.
  • For stubbornly hard wax, warm the jar in the microwave for 5–10 seconds only.
  • Ideal room temperature for sugaring is 68–72°F (20–22°C).

Sugar naturally softens with heat from your skin. If it spreads too easily and stops holding, switch to a fresh lump.

  • Humidity or warm body temperature can make sugar soften quickly.
  • Store sugar in a cool, dry place, or pop it in the fridge to harden it.
  • If sweating, sugar wax may not stick. Use Detox Dust to absorb moisture.
  • Sugaring in front of a fan can also help.

Yes. All of our products are vegan and cruelty free.

  • No animal products, ever.
  • Never tested on animals.
  • Meets and exceeds European clean beauty standards.

Yes. Sugaring exfoliates dead skin and removes hair gently, helping heal strawberry legs in as little as one session.

  • Shaving often causes inflamed follicles and scar tissue that create red dots.
  • Sugaring removes hair and dead skin without irritating live skin.
  • Over time, this clears up the scar tissue that causes the strawberry effect.

Yes. Sugaring is an effective way to manage coarse or excess hair caused by PCOS or hirsutism.

  • Safely removes coarse body and facial hair without irritation or inflammation.
  • Provides longer-lasting smoothness compared to shaving or waxing.
  • Sugar facials gently exfoliate skin while removing unwanted hair.

Keep skin dry. Sweat prevents sugar from sticking to hair.

  • Cool the room or use a fan while sugaring.
  • Apply Detox Dust before and during your session to absorb moisture.
  • Keep a lid on your sugar wax jar to prevent moisture from getting in. Especially important in humid climates.

Hair grows back finer and weaker with consistent sugaring, making removal easier.

  • First-time hair removal may feel more uncomfortable since follicles are strong.
  • With regular sugaring, follicles weaken and some stop producing hair altogether.

It depends on the area. Small areas need a marble-sized lump, larger areas need a golf ball.

  • Upper lip: marble-sized lump.
  • Arms: strawberry-sized lump.
  • Beginners should start smaller until they master the flick.

We do not accept returns, but we are committed to helping you succeed.

  • Due to product nature, returns are not accepted in our facility.
  • If you have trouble sugaring, email hello@sugarsugarwax.com
  • A sugaring expert will guide you through the process until you succeed.

We do not accept returns, but we are committed to helping you succeed.

  • Due to product nature, returns are not accepted.
  • If you have trouble sugaring, email hello@sugarsugarwax.com
  • A sugaring expert will guide you through the process until you succeed.